📚 Artesaniae Return Policy
At Artesaniae , we want to ensure that you are completely satisfied with your purchase. However, we understand that sometimes returns are necessary. Please read our return policy carefully to understand our guidelines and procedures.
📦 Physical Products
For physical products, we accept returns within 14 days of delivery. To be eligible for a return, the product must be in its original condition with all tags attached. Please follow the steps below to initiate a return:
- Contact Us: Email our support team [email protected] within 14 days of delivery to request a return. Please provide your order number, reason for return, and whether you would like a refund or exchange.
- Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping method and keeping a record of the tracking number.
- Product Condition: The product must be in its original condition with all tags attached. Any signs of wear, damage, or tampering will result in the return being rejected.
- Refund or Exchange: Once we receive the returned product, we will process a refund or exchange within 3-5 business days. Refunds will be issued in the original form of payment.
⚠️ Return Exceptions
The following products are not eligible for returns:
- Products that are damaged or show signs of wear
- Products that are missing tags or original packaging
- Products that are not in their original condition
🛠️ Warranty and Defective Products
If you receive a defective or damaged product, please contact our support team at [email protected] within 14 days of delivery. We will provide a replacement or refund, depending on the situation.
📚 Resources
For any questions or concerns about our return policy, please contact our support team at [email protected]. You can also visit our website at https://artesaniae.shop/ for more information.
📍 Return Address
Please send all returns to:
No. 23 Jln 9/42 Taman Sejahtera, 51200 Kuala Lumpur, 51200, Malaysia
📞 Contact Information
Email: [email protected]
Phone: +60362571125
Website: www.artesaniae.shop
By shopping at artesaniae, you acknowledge that you have read and understood our return policy. We reserve the right to modify this policy at any time without notice.